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How we improved response time by automating email answering

Are you still answering all of your clients questions manually ? Do you know that most answers can be automatically generated?

A customer support department receives a lot of emails every day. And a big part of the workload consists in answering all requests in a timely fashion. Since a big proportion of these emails are generally expressing the same set of questions (just like the Pareto principle), this task can be repetitive and time consuming.

But what if an AI system could automatically interpret a question, understand its meaning, and propose the most likely answers to your customer support agents?

Sagacify's answer generation solution is part of our customer support automation suite.
Our system manages to lower the volume of manual answers, improve response time and can be integrated in many CRMs to immediately improve your customer support team efficiency.

Do you have questions about answer generation and customer support automation?

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